What is Quality Leadership

Quality Leadership describes the ability of an entity (which could be a person, organization or other) to provide “leadership” in the attainment of quality-related benefits such as excellence, compliance, effectivity etc. As with traditional leadership, Quality Leadership includes a variety of topics; these include Strategy Goal Setting Planning Employee development. While there are similarities, Quality … Read more

Process of benchmarking

The process of benchmarking typically involves a series of steps which include: Setting an objective Identify Who/What you will benchmark against Gathering data Comparing data Identify drivers behind differences Establish an action plan to imbed beneficial changes Implement Monitor and repeat¬†¬† The goal of the benchmarking process is to evaluate the current status of something … Read more