A relationship management plan provides a roadmap for how an organization approaches relationships and collaboration with its stakeholders (whether they are customers, suppliers, partners, or internal functions). It is often associated with ISO44001, as being a constituent part of the standard, and differs from a Customer relationship management plan (CRSM) by encompassing all organizational relationships … Read more
It’s a sad fact that issues like fraud and corruption can occur in any company, anywhere, with incidence present across the globe. Bribery of any form can cause irrecoverable damage to reputation and commercial interests. Corruption, bribery, theft and tax evasion, and other illicit financial flows cost developing countries $1.26 trillion per year. Data from … Read more
Following our introduction to ISO and the ISO Quality Management system, we thought, for our next piece of content, we’d cover perhaps the key step in achieving your ISO certification goal, and that’s audit itself. For this article, we’ll assume that you’re targeting 9001, and we will be writing this from the ISO 9001 audit … Read more
Introduction Most of you will already know the importance of ISO certification and how it applies within your business. However, if you are new to the concept or are struggling to get your head around it, this article will endeavor to introduce you to the principle behind ISO and the ISO management system. In this … Read more