Risk Management in a Quality Management System

Risk management has a significant role in a business’s quality management system.  Effective risk management facilitates compliance (risk has a notable role within ISO9001) and overall business effectiveness through forward-thinking processes and environment. The result is a Quality Management System that generates an environment for excellence, innovation and competitive advantage. In today’s article, we’ll be … Read more

Process Management Framework

A Process Management Framework is a management system that is constructed from a hierarchy of documents and processes spanning end-to-end activities in support of customer requirements and deliverables. Process management frameworks are an alternative to silo-based, functional management systems.   The methodology focuses on optimizing interconnecting processes that span the organization and operators of those processes … Read more

Integrated Management System

An integrated management system (IMS) amalgamates all individual management systems within a business, i.e. elements of processes, standards, and policies. These form a single robust framework with a single set of objectives used by the business to execute its activities. IMS facilitates organizations to work, with harmonized documents, standards and goals, as a single unit. … Read more

Verification and Validation

Verification and Validation are common processes contained within a quality management system. They are independent of each other (and can be carried out separately) but are commonly found as part of a harmonious set of methods. Verification and Validation have different purposes, which are: Validation assures that a product or service meets the needs of … Read more

Internal Audit Checklist

An internal audit is a common business activity used to perform several tasks: Evaluate the effectiveness of your business’s quality management system (QMS) Evaluate compliance against a certification standard or set criteria Evaluate how processes are reviewed and maintained Evaluate your business’s performance.  As such, Internal Audits are an essential facet of your organization’s approach … Read more

How to establish effective Quality Assurance

Quality assurance provides evidence to a business that it is producing a great product. It involves several aspects, such as establishing an understanding of standards and requirements that must be met together with an assessment of the methods, approach and results achieved pertaining to quality in an organization. Quality Assurance, when operated successfully, can help … Read more

Information Technology Quality Assurance

Information Technology Quality Assurance is the process of monitoring the quality of a product (often software) as it is being developed or maintained.   Quality Assurance generally encompasses the entire development process, including standards compliance; requirement, design and code reviews; software inspections; testing; and management processes such as configuration management and process improvement. In this Information … Read more

Quality Assurance Reporting Structure

A typical quality assurance reporting structure varies on several factors, including the company’s size, applicable regulatory requirements and general organizational structure (i.e. team-based or hierarchical). Some roles may be specific when assessing a quality assurance reporting structure; for example, dependent on the industry. However, many roles are functionally driven and are therefore common for example: … Read more

What is Quality Leadership

Quality Leadership describes the ability of an entity (which could be a person, organization or other) to provide “leadership” in the attainment of quality-related benefits such as excellence, compliance, effectivity etc. As with traditional leadership, Quality Leadership includes a variety of topics; these include Strategy Goal Setting Planning Employee development. While there are similarities, Quality … Read more

Empowered Teams

An empowered team is a self-sufficient (often cross-functional) group of employees working autonomously within a business with responsibility for a specific goal(s). Empowered teams differ from standard teams by several factors They have corporate authority to enact their own decisions They are outcome focussed (rather than product focussed) They have high levels of trust and … Read more