Month: February 2023

Relationship management plan

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A relationship management plan provides a roadmap for how an organization approaches relationships and collaboration with its stakeholders (whether they are customers, suppliers, partners, or internal functions). It is often associated with ISO44001, as being a constituent part of the standard, and differs from a Customer relationship management plan (CRSM) by encompassing all organizational relationships … Read more

Process Behaviour Chart

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A Process behaviour chart is a tool used within quality control and process improvement to assess and describe a process’s variability over time.   Through capturing (and interpreting) variability in process output, an organization can gain an understanding of causes such as random acts vs predictable patterns. The insight gained can be used in activities such … Read more