Process Behaviour Chart

A Process behaviour chart is a tool used within quality control and process improvement to assess and describe a process’s variability over time.   Through capturing (and interpreting) variability in process output, an organization can gain an understanding of causes such as random acts vs predictable patterns. The insight gained can be used in activities such … Read more

Standardized work in Six Sigma

Standardized work in Six Sigma (Lean Six Sigma) refers to a methodology of determining and documenting the most efficient and effective way of executing a given process whilst obtaining consistency and repeatability. This methodology will typically involve identifying each step within a process and then, whilst being aware of influencing factors such as materials, tools, … Read more

Quality risk management

Quality risk management is a methodology used within industry and service sector organizations that identifies, assesses and contains possible risks that might impact the quality of a product or service. Quality risk management is used within a wide variety of sectors, from manufacturing organizations to healthcare. In today’s article, we’ll be looking at Quality risk … Read more

Measuring Quality in Healthcare

Measuring Quality in Healthcare is an activity that assesses a healthcare institution’s or providers’ performance in delivering highly effective, efficient and timely patient care and services.   Measuring quality will involve assessing and developing processes, outcomes, and organization. It usually involves specific characteristics such as: Measuring healthcare Quality can involve various methods, tools and metrics. Through … Read more

Statistics in Quality

Statistics in Quality refers to widely used methodologies that are employed to capture and analyze data in order to determine aspects such as  A variety of statistical methods are commonly used; these include: In this article, we’ll be looking at how we utilize statistical methods in Quality; we’ll be covering  What are Statistics in Quality? … Read more

Visual Problem Solving

Visual problem-solving is a method where an individual or team uses visual tools such as charts, indicators, diagrams, infographics, and pictures as an integrated part of the problem-solving process to both understand and generate solutions to given problems. Visual problem-solving has several characteristics, including simplifying complex issues and lends itself to use in business when … Read more

Time value map

A time value map is a graphical or chart-based tool that describes a process, characterizing how it is built up from steps that do or do not add value. The resultant “map” allows us to assess a process and, through continuous improvement activity, highlight areas that may be evaluated and enhanced to increase value add. … Read more

Risk Management in a Quality Management System

Risk management has a significant role in a business’s quality management system.  Effective risk management facilitates compliance (risk has a notable role within ISO9001) and overall business effectiveness through forward-thinking processes and environment. The result is a Quality Management System that generates an environment for excellence, innovation and competitive advantage. In today’s article, we’ll be … Read more

Director of Quality Management Systems

The Director of Quality Management Systems is a leadership role employed by some organizations and is active within a business’s Quality function.   The role is a leadership role with senior levels of responsibility and is responsible for directing the development, implementation and performance of an organization’s quality management systems and associated activities. This includes a … Read more

Process Management Framework

A Process Management Framework is a management system that is constructed from a hierarchy of documents and processes spanning end-to-end activities in support of customer requirements and deliverables. Process management frameworks are an alternative to silo-based, functional management systems.   The methodology focuses on optimizing interconnecting processes that span the organization and operators of those processes … Read more